💬 Frequently Asked Questions (FAQ) – acc2sale.com

Last Updated: 15-07-2025

🛒 Purchases & Payments (Q1–Q20)

1. What can I buy on acc2sale.com?
We offer game top-ups, digital gift cards, social media engagement packages, and verified game account IDs.

2. Are all purchases digital?
Yes. Everything on our platform is delivered electronically—no physical shipping involved.

3. Do prices include tax?
Prices are shown in USD and may or may not include applicable taxes. Your payment provider may apply regional tax or currency fees.

4. Can I pay using cryptocurrency?
Currently, we do not support cryptocurrency. Stay tuned—we’re evaluating future integrations.

5. Is there a minimum purchase amount?
Some products have a minimum value depending on their platform. This is shown during checkout.

6. Are there transaction fees?
Transaction fees depend on your payment provider. We do not charge hidden fees.

7. Do you accept bank transfers?
Not yet. We support instant digital payment methods such as cards and e-wallets.

8. Why was my payment declined?
Ensure your card has sufficient funds and isn’t blocked for international use. Contact your bank if the issue persists.

9. Is my payment information stored?
No. We do not store credit card or payment details on our servers.

10. Can I save a payment method for future use?
Not at this time. All payments must be entered manually during checkout.

11. Are purchases final?
Yes. Most digital purchases are non-refundable once delivered, unless there's a verified error.

12. Can I buy as a guest without creating an account?
Yes, but creating an account lets you track orders and access customer support more easily.

13. Will I receive a receipt or invoice?
Absolutely. Your receipt will be sent via email immediately after checkout.

14. How do I redeem a promo code?
Enter your code on the checkout page. Discounts will apply instantly if the code is valid.

15. Do you offer gift cards for acc2sale.com itself?
Not yet—but we’re working on it!

16. Do you have a loyalty or points system?
Our rewards system is in development. Subscribe to updates for first access.

17. Is there a currency conversion fee?
Your bank or payment provider may charge a conversion fee if you're paying in a non-USD currency.

18. Can I pre-order items?
Yes, select products allow pre-ordering and will be delivered once available.

19. Will I be notified if a product price changes?
You’ll always see the current price before checkout. Special promotions will be emailed if you’re subscribed.

20. Are there limited-time deals or bundles?
Definitely! Keep an eye on our homepage and socials for time-limited offers and combo packs.

🚚 Delivery & Access (Q21–Q40)

21. How long does delivery take?
Most products are delivered instantly to within 30 minutes. Custom orders may take up to 48 hours.

22. Where are my items delivered?
Digital items are sent via email or directly applied to the game/account you specify.

23. Will I get tracking info?
You’ll receive a confirmation email with order details. Top-ups and codes don’t require tracking.

24. What does “processing” mean on my order status?
It means we’ve received your payment and are preparing your delivery.

25. What does “fulfilled” mean?
Your product has been delivered. Check your inbox or game account for the item.

26. Can I change my delivery email after ordering?
Please contact support immediately. Changes are only possible if the item hasn’t been delivered yet.

27. What if my internet disconnects during checkout?
If your payment went through, your order is safe. You’ll receive a confirmation email shortly.

28. How do I know my top-up worked?
You’ll see the balance updated in your game account. Also, confirmation will be emailed.

29. What if my gift card code doesn’t work?
Contact us with your order ID and we’ll verify the code or issue a replacement.

30. Can I request delivery to a game username instead?
Yes, just make sure the correct ID/username is entered during checkout.

31. Do you deliver during weekends or holidays?
Yes! Our system handles digital delivery 24/7. Manual items may take longer.

32. Is delivery instant for all products?
Mostly yes. Exceptions include custom social media packages or manually-verified accounts.

33. Can I schedule delivery for a future time?
Currently no, but you can delay manual requests by noting preferred time in your order.

34. How do I report a delayed delivery?
Contact support via email with your order ID—we’ll resolve it ASAP.

35. Will I be notified when delivery is complete?
Yes. You’ll receive a delivery confirmation message to your registered email.

36. Are social media services delivered manually?
Yes, to ensure quality and compliance. Delivery may take up to 48 hours.

37. Can I track delivery progress live?
At the moment, live tracking is not available for digital items.

38. Do digital products expire if not redeemed?
Yes, some codes may expire. Please redeem them promptly and check product details for expiry info.

39. Is there an extra fee for fast delivery?
No extra fee for speed—but express services may become available in future.

40. Can I cancel an order mid-delivery?
Unfortunately, digital orders cannot be canceled once processing begins.

🔁 Refunds & Returns (Q41–Q60)

41. Can I get a refund for unused codes?
Only if the code is faulty or not delivered—contact support for eligibility.

42. What qualifies for a refund?
Undelivered items, invalid codes, duplicated purchases, and service errors.

43. How long does refund processing take?
Typically 3–5 business days. Bank processing may take up to 10 days.

44. Can I exchange one product for another?
Digital items cannot be exchanged once delivered.

45. Are there restocking fees for refunded items?
No. We do not charge restocking fees for digital goods.

46. Will I get a full refund or partial credit?
Depends on the issue—valid claims receive full refunds.

47. Can I request a refund via email?
Yes. Email web.acc2sale@gmail.com with your order details and issue description.

48. What happens if I issue a chargeback?
Your account may be suspended and future purchases restricted. Please contact support first!

49. How do I appeal a refund rejection?
Reply to your case email or contact support with additional evidence.

50. Will refunds be issued to the original payment method?
Yes—unless stated otherwise during your refund confirmation.

51. Can I cancel my order before it’s fulfilled?
Only if it hasn’t entered processing yet. Contact support quickly.

52. What if I entered wrong details during purchase?
We’re not responsible for incorrect info. Double-check before checkout!

53. Can I get a refund if I no longer want the product?
Unfortunately, change-of-mind refunds are not supported.

54. Do refund policies differ per product?
Yes. Each category has slightly different refund terms—check individual product pages.

55. Is there a time limit to request refunds?
You must request refunds within 48 hours of purchase.

56. Can I contact support by phone for a refund?
Yes—call +1 (949) 614-5539 for urgent matters.

57. What if I don’t receive a refund confirmation email?
Check your spam folder, then contact us if it’s missing.

58. Is there a dispute process if I’m unhappy?
Absolutely. We’ll review your case and work toward a resolution.

59. Are refunds automatically initiated for failed deliveries?
We try to resolve issues first—if not possible, we issue refunds promptly.

60. Can I see refund status in my account dashboard?
Yes. Login to view active orders, delivery status, and refund history.

👤 Account & Security (Q61–Q80)

61. Do I need an account to buy products?
No, you can checkout as a guest. But creating an account lets you track orders, view history, and get faster support.

62. Can I change my account email?
Yes. Just log in and update it in your account settings, or contact support if you need help.

63. How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.

64. Is my login information secure?
Absolutely. We use encryption and data protection protocols to secure your login and personal info.

65. Do you use 2-factor authentication?
Not yet, but we’re exploring this feature to enhance user security.

66. How do I delete my account?
Email web.acc2sale@gmail.com with your request and we’ll securely delete your account data.

67. Can I have multiple accounts?
Yes, though we recommend sticking to one for easier order tracking and support.

68. Will I lose purchases if I delete my account?
Yes—once deleted, your order history and digital access may be permanently lost.

69. What if someone hacked my account?
Change your password immediately and contact us so we can investigate and secure your account.

70. How do I report suspicious activity?
Email us with details and screenshots. We take fraud reports seriously and act quickly.

71. Can I use a shared account?
We advise against it to protect your digital purchases and personal data.

72. How do I view my purchase history?
Log in to your dashboard and navigate to “Order History.”

73. Is my game ID linked to my acc2sale.com account?
Only when used for specific orders. We don’t permanently store game credentials.

74. Can I add multiple payment methods?
Currently, one payment method per transaction. Multi-payment support is in development.

75. What permissions do you request during signup?
We request basic details like email and username to manage your account and orders.

76. Will I be notified of account changes?
Yes, you’ll get alerts for password changes, purchases, and login attempts.

77. Do you share my account data with third parties?
No. Your information stays private—used only to fulfill orders and improve your experience.

78. Can I deactivate my account temporarily?
Not currently. You can delete your account, or just stop using it without penalty.

79. How do I update my contact info?
Log into your account settings and update your email or phone number anytime.

80. Is there a cooldown period after deleting my account?
Deleted accounts cannot be reactivated. You can create a new one anytime.

🎮 Game Accounts, Top-Ups & Social Media (Q81–Q100)

81. How do I know a game account is legit?
We verify and test accounts before listing them, including game access and credentials.

82. Are top-ups region-locked?
Yes—some top-ups work only for specific countries or servers. Please check the listing before purchase.

83. Do you offer auto top-up subscriptions?
Not yet, but we plan to offer recurring top-up options soon.

84. Can I top up more than one game at once?
Yes, just add multiple products to your cart and provide correct game IDs for each.

85. What social media platforms are supported?
We offer services for Instagram, TikTok, YouTube, Twitter, and more—check individual listings for details.

86. Are followers and likes real or bots?
We offer both. You can choose organic engagement or fast boost packages, depending on your goals.

87. Do social media boosts affect security?
We follow safe practices, but it's always wise to avoid risky behaviors. Check platform guidelines.

88. Can I get banned for buying game accounts?
Using accounts against a game's terms may result in bans. We recommend checking each game's policy before purchasing.

89. Do game accounts include recovery info?
Some listings do. It’ll be stated clearly if recovery email or password info is included.

90. Can I transfer a game account to someone else?
Yes, once purchased it’s yours to keep, sell, or transfer—unless restricted by the game’s policy.

91. Is it legal to sell game accounts?
Depends on the game. We only list accounts that comply with platform rules, but users should verify with game publishers.

92. What happens if the account password changes?
Contact us immediately. We’ll investigate and assist in recovery if the account was altered post-purchase.

93. Can I request a specific rank/level in a game account?
Yes, custom accounts are available upon request—delivery times vary.

94. Do you offer rare or premium account listings?
Definitely! We feature rare skins, top-tier ranks, and limited edition accounts when available.

95. Can I preview a game account before purchasing?
Yes. Listings include screenshots, rank details, and in-game assets where available.

96. Are top-ups refundable if not credited?
Yes. If the top-up fails and is not delivered, you’ll get a refund or re-credit.

97. Can I pay to boost my account level?
Yes—leveling services are available for select games. Just search our catalog.

98. What if a game updates and changes my account access?
Game updates beyond our control are not covered, but we’ll help resolve access issues if possible.

99. Do you help recover game accounts?
We’ll assist with recovery if an account fails post-purchase and was verified by us.

100. Can I bundle multiple services into one order?
Absolutely—just add what you need to the cart and checkout in a single transaction.